Frequently Asked Questions
We have made a few changes to our service due to the Coronavirus.
Are the products safe ?
All our products are 100% safe! We only sell products that we approve of from trusted providers or they have been handmade by us !
How can I pay?
You can make payments through PayPal , credit or debit card
How do hamster boxes work ?
1. You choose your box
2. Place your order
3. We deliver your Hamster Box filled with goodies straight to your door.
Our hamster boxes are monthly and the best part is that its a one time purchase so you dont need to worry about cancelling any subscription boxes. Our hamster boxes contain an average of 6 items the fun part is that the contents of the box is left a mystery, therefore both you and your Hamster will have a surprise each month.
What do I get in the Hamster Box?
Every box includes approximately 6 products which would consist of healthy treats , enriching toys , fun accessories and other enjoyable products. Want to see some of our previous monthly boxes ? Click here
Do I have to pay for delivery?
Yes, £2.99 per order for shipping within the UK.
Do you ship to different countries ?
Yes , we ship worldwide. Just make sure to select the correct shipping option at checkout so there are no delays.
How much is shipping if I live outside of the UK?
Europe - £11.99
International - Starting from £15.99
How long till i get my parcel ?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. Once your order has been shipped you will receive a confirmation email to let you know your parcel is on its way. All orders are sent with either Royal Mail 2nd class / international standard or Tracked & signed.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
*We will not be responsible for any custom delays at your country
I haven't received my parcel yet ?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. If you have received a confirmation email to let you know your order has been dispatched but have been waiting for longer than the recommended time please get in contact with us so we can find a solution to the problem. Please feel free to contact us via email Tinyhamsterpaws@gmail.com or send us a message on instagram @tinyhamsterpaws we will be happy to help.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
*We unfonatully dont issue refunds if you dont get in contact with us within 31 days of your order being dispatched.
I received my order but there is something wrong with it
We hope for everyone to be happy when they receive their order however sometimes things go wrong. If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money, unfortunately we dont accept returns. Please feel free to contact us via email Tinyhamsterpaws@gmail.com or send us a message on instagram @tinyhamsterpaws we will be happy to help.
*We unfonatully dont issue refunds if you dont get in contact with us within 31 days of your order being dispatched.
Returns policy
Unfortunately we dont accept returns however If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money. Please feel free to contact us via email Tinyhamsterpaws@gmail.com or send us a message on instagram@tinyhamsterpaws.
*We unfonatully dont issue refunds if you dont get in contact with us within 31 days of your order being dispatched.
What if I didn't find the answer to my question ?
If you have any questions that have not been answered in this FAQ Section please send us an email to Tinyhamsterpawsbox@gmail.com or message use on instagram @tinyhamsterpaws and we will get back to you as soon as possible.
All our products are 100% safe! We only sell products that we approve of from trusted providers or they have been handmade by us !
How can I pay?
You can make payments through PayPal , credit or debit card
How do hamster boxes work ?
1. You choose your box
2. Place your order
3. We deliver your Hamster Box filled with goodies straight to your door.
Our hamster boxes are monthly and the best part is that its a one time purchase so you dont need to worry about cancelling any subscription boxes. Our hamster boxes contain an average of 6 items the fun part is that the contents of the box is left a mystery, therefore both you and your Hamster will have a surprise each month.
What do I get in the Hamster Box?
Every box includes approximately 6 products which would consist of healthy treats , enriching toys , fun accessories and other enjoyable products. Want to see some of our previous monthly boxes ? Click here
Do I have to pay for delivery?
Yes, £2.99 per order for shipping within the UK.
Do you ship to different countries ?
Yes , we ship worldwide. Just make sure to select the correct shipping option at checkout so there are no delays.
How much is shipping if I live outside of the UK?
Europe - £11.99
International - Starting from £15.99
How long till i get my parcel ?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. Once your order has been shipped you will receive a confirmation email to let you know your parcel is on its way. All orders are sent with either Royal Mail 2nd class / international standard or Tracked & signed.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
*We will not be responsible for any custom delays at your country
I haven't received my parcel yet ?
We aim to pack and ship orders within a week. Please allow additional days in transit for delivery. UK orders should arrive in 3 - 5 days and international orders should arrive within 7 - 14 days of them being shipped. If you have received a confirmation email to let you know your order has been dispatched but have been waiting for longer than the recommended time please get in contact with us so we can find a solution to the problem. Please feel free to contact us via email Tinyhamsterpaws@gmail.com or send us a message on instagram @tinyhamsterpaws we will be happy to help.
*We will not be responsible for any lost packages unless you upgrade your shipping by adding tracking.
*We unfonatully dont issue refunds if you dont get in contact with us within 31 days of your order being dispatched.
I received my order but there is something wrong with it
We hope for everyone to be happy when they receive their order however sometimes things go wrong. If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money, unfortunately we dont accept returns. Please feel free to contact us via email Tinyhamsterpaws@gmail.com or send us a message on instagram @tinyhamsterpaws we will be happy to help.
*We unfonatully dont issue refunds if you dont get in contact with us within 31 days of your order being dispatched.
Returns policy
Unfortunately we dont accept returns however If there is an issue with your order or something arrives damaged we will either send out a replacement or refund the money. Please feel free to contact us via email Tinyhamsterpaws@gmail.com or send us a message on instagram@tinyhamsterpaws.
*We unfonatully dont issue refunds if you dont get in contact with us within 31 days of your order being dispatched.
What if I didn't find the answer to my question ?
If you have any questions that have not been answered in this FAQ Section please send us an email to Tinyhamsterpawsbox@gmail.com or message use on instagram @tinyhamsterpaws and we will get back to you as soon as possible.
